• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion - 14-ce3501na
Microsoft Windows 10 (32-bit)

The Windows 11 22H2 update makes my graphics unstable and renders my laptop useless. Constant flickering with black screen.

I have to revert back to the previous version. Any else have this and can offer advice ?

regards

Graeme

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @GRAEMENE24 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.16 Rev.A14.0 MBMay 23, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel High-Definition (HD) Graphics Driver

27.20.100.8681 Rev.C376.0 MBAug 9, 2021Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @GRAEMENE24 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name            Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model   HP Pavilion Laptop 14-ce3xxx

System SKU        8FH65EA#ABU

Processor           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date         Insyde F.15, 03/09/2021

 

GRAEMENE24_1-1664014376775.png

 

 

GRAEMENE24_0-1664014345789.png

 

HP Recommended

Hello @GRAEMENE24 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.16 Rev.A14.0 MBMay 23, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel High-Definition (HD) Graphics Driver

27.20.100.8681 Rev.C376.0 MBAug 9, 2021Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

Thank you, all good now.

HP Recommended

@GRAEMENE24 wrote:

Thank you, all good now.


You're welcome !

 

Create "final" Windows system <restore point> to save current state

How to Create a System Restore Point on Windows 10 or Windows 11

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.