Graphics problem

[Klann]

My laptop is hp envy dv6 and runs both Amd radeon hd 7240G and Amd Radeon hd 7670M with 2.5Gb  dedicated memory and 8Gb ram but I can’t run any game on it 

when i open games like fifa 19 ,it opens and crashes as soon as it comes

[Echo_Lake]

@Klann

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Try running the game in compatibility mode:

1. Right click on the program's shortcut, .exe file, or installation file.
2. Click on Properties.
3. Click on the Compatibility tab.
4. Check the Run this program in compatibility mode for box.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.