Grey Screen

[Noreen12345]

So a week ago i had the message of low disk space, even though i had no apps or no files saved. So a freind suggested to do a reset, but in order to reset i had to delete the files that with the laptop. So once the reset had occured ive always have pressed power on and it turns grey. I initially thought i deleted windows but i reinstalled it. Then i also tried the command prompt solution and neither had that work. Does anyone else know how to fix this problem. Much Appreciated. It comes up with a message D:\windows\system32\logfiles\Srt\SrtTrail.txt windows 10.

Model Number: 14-ax050na

[Riddle_Decipher]

@Noreen12345 Welcome to HP Community!
I have a few steps that should help resolve your concern, however, we'll need to identify the cause of the failure before we fix it and here's what I need you to do:
 

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Go to How to Power Reset Your Laptop for detailed steps to reset your notebook.

Continue to the next step if a hard reset did not resolve the issue.

Step 2: Connecting an external monitor to test the display

The screen might remain black when there is a corrupted graphics driver or a problem with the LCD display back light. To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating.

1. Connect an external monitor to the notebook. For instructions, see Connecting a Monitor, Projector, or TV (Windows 10, 😎.

2. If the computer screen does not display on the external monitor, press F4 (or the key with this symbol ) until the screen image displays.

3. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see Updating the BIOS for steps to install it.

• If the screen is still black after updating the chipset and graphics drivers and BIOS, the LCD might be defective. Contact HP for technical assistance or send the notebook for service.

• If you can hear sounds of operation but no image is visible on either display, go to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!