Grey screen appeared before log in windows

[WexyMaxy]

My laptop screen became grey color after i do update and restart. Unfortunately, after click that, the screen shown HP logo and the dots spinning then the screen became dim and grey screen appeared. I force my laptop to shut down and turn it on again but still the grey screen appear again. Please help me!!!!!!

[WexyMaxy]

After i went into safe mode as my laptop had been in grey screen before log in windows now, it cannot stop from restarting the dots spinning non stop and my laptop becoming hot. Please help me!!!!

[Riddle_Decipher · Accepted solution]

@WexyMaxy Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[WexyMaxy]

Thank you so much!!!

You did help me.

I wonder why now my questions have no reply from WaWood. Usually that man will be the fastest in the world in helping people. Do you know why? Am i at fault?

[Riddle_Decipher]

@WexyMaxy I'm not sure why he hasn't responded and I hope he's okay, my best guess is he's busy elsewhere, after all this is a community and we respond to hundreds a day,

And I'm glad I could help you, take care and have a good day, ahead.