H key on keyboard stopped working and got a message saying the Control key was being held down

[KE12569]

H key on keyboard stopped working and got a message saying the Control key was being held down.  

After being on the phone for a while and getting nowhere, it was finally admitted that if it's a hardware problem - which it clearly is - they will not replace it.  These are the types of things one would ASSUME would be covered by a warrantee.  

I have been a long time customer of HP products and am VERY disappointed in this type of customer service.

[VikramTheGreat]

Hi @KE12569,

Welcome to the HP support community.

I understand you have trouble with the H key, and after talking to the support, it's recognised as a Hardware issue. Please let us know if you bought the keyboard separately or did you bought it as a combo pack with the Envy Tower.

Please note: Products that are under warranty can be replaced; if out of warranty, there will be a service charge.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support