HARD DISK ERROR APPEARING ON SCREEN

[PREX]

HARD DISK ERROR MESSAGE APPEARED ON SCREEN, I RAN DIAGNOSTIC TESTS AND THE FAILURE ID IS GLWG63-84L9KG-XD7X61-609D03. I CANNOT GO TRHOUGH THE STARTUP PAGE TO LOG ONTO THE COMPUTER

[Hyp3rDeath1011]

Here's a link for how to do hardware diagnostics: https://support.hp.com/lt-en/document/c03467259

[ruudc]

Someone has sent a link for the diagnosis, however, how can I use that link if I can not start my laptop?

[Hyp3rDeath1011]

It the computer doesn't boot Windows 10, but the screen turns on, then this should work...

[iomare]

Hi,

The failure idindicates that "Hard Disk 1 SMART Hard Drive Detects Imminent Failure"

You will need to replace the hard drive. Once removed you can try recovering data from the drive by using a USB to SATA adapter.

https://www.amazon.com/Sabrent-2-5-Inch-Adapter-Optimized-EC-SSHD/dp/B011M8YACM/ref=sr_1_3?keywords=...

Here is a small guide:

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Crucial-BX500-240GB-2-5-Inch-Internal/dp/B07G3KRZBX/ref=sxin_3_ac_d_pm?keywor...

On page 42 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04653884

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-ac100-notebook-pc-series/8499326/model/9243231/manuals?sk...

 I recommend to install HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

You should also upgrade the RAM to at least 4GB for Windows to work better.

Hope it helps,

David

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[Hyp3rDeath1011]

I strongly recommend sticking with Samsung for the storage devices. My 2-3 year old HP laptop has a Seagate HDD, and the hard drive is already about to fail. My 2011 Toshiba Satellite, which has the Samsung HDD that came with it, still works perfectly fine after almost 10 years of use. A month ago, the laptop was running very slowly, but after a factory reset, the laptop ran like as if it was brand new! So I strongly recommend staying away from the Seagate brand and stick with the Samsung brand.

[iomare]

@Hyp3rDeath1011 

The Seagate is a HDD, the Samsung is an SSD

[Hyp3rDeath1011]

Yes, Samsung currently sells SSDs, but the hard drive in my old 2011 Toshiba laptop is a Samsung HDD, which was the stock hard drive that the laptop came with. That hard drive still works perfectly fine, even after almost 10 years.