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Locked

‎04-24-2020 06:17 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

SMART hard Disk error: qag1ba-96aa3k-xd7w21-60te03

1 REPLY 1

‎04-24-2020 07:16 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the drive, make a bootable USB recovery drive using the HP cloud recovery tool. Here is an info link for how to use that utility.

 

You will need a 32 GB USB flash drive for this, and access to another working Windows PC.

 

https://support.hp.com/us-en/document/c06162205

 

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