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‎05-25-2021 07:12 AM

HP Recommended
Product: HP Notebook

My computer went into auto repair out of nowhere last night. I stumbled across a feed in the forum directing someone to running a system test. My test failed. 

failure ID : 9LTQ7T-7T6ALH-XD7WLK-60R203

product ID : P1A95UA#ABA

Hard drive 1. 
If my computer is dead, is there any way I can retrieve the pictures off of it? 

1 REPLY 1

‎05-25-2021 07:30 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9LTQ7T-7T6ALH-XD7WLK-60R203OK00000000005/25/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

HP Notebook PC (AMD)HP 255 G4 Notebook PC Maintenance and Service Guide

 

You can see if you can recover any data from the drive after you remove it, by purchasing a SATA to USB cable.

 

Plug the cable in the drive and the other end into a working PC's USB port and see if you can read/copy and files from the failed drive to the PC.

 

Something like this...

 

Amazon.com: SATA to USB Cable, Benfei USB 3.0 to SATA III Hard Driver Adapter w/UASP Compatible for ...

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