• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-27-2024 04:58 AM

HP Recommended
Product: HP Notebook - 15-ac103nv (ENERGY STAR)

Hello, 

during the initial BIOS test I get the following error:

testing Drive : 1

Hard Drive SMART Check: FAILED

 

FAILURE ID: RUU3VS-86BC4K-XD7WLK-608B03

 

 

20240526_175228.jpg

 

Please advise me accordingly

 

Best regards,

Costas 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2024 06:27 AM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

c04653884.pdf (hp.com)

 

You may want to consider replacing the 2.5" hybrid mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-ac103nv (ENERGY STAR) Software and Driver Downloads | HP® Support

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-27-2024 06:27 AM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

c04653884.pdf (hp.com)

 

You may want to consider replacing the 2.5" hybrid mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-ac103nv (ENERGY STAR) Software and Driver Downloads | HP® Support

 

 

Was this reply helpful? Yes No

‎05-30-2024 04:37 AM

HP Recommended

Hi Paul,
Thanks a lot for your reply. 

Was this reply helpful? Yes No

‎05-30-2024 06:43 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.