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‎05-26-2018 07:48 PM

HP Recommended
Product: Notebook G62
Operating System: Microsoft Windows 7 (32-bit)

Recovery manager could not restore your computer using the factory image. Please contact HP support error code : 0xe0ef0003

 

hard disk test- smart check passed, short DST failed

failure id: pxr1xk-55294j-xd003g-60u103

 

My hard drive says the boot loader is missing and wont start up.

So, I bought a new hard drive, but I dont have a boot disk. I went to the Microsoft website with my faded product key, but they say that its not supported on their site and to contact the manufacturer. 

 

Do I have any other options other than buying a copy of Windows 7 on ebay? Please know that I am pretty novice with this stuff. 

Thanks in Advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2018 09:49 PM - edited ‎05-26-2018 11:37 PM

HP Recommended
If you can read the 25 character Microsoft Windows 7 license key, you can download a Windows 7 ISO file to burn to a DVD or USB flash drive. The version  must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium.
 
 
You can use the Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 
 
Fwiw-I have better results using Rufus to create a usb flash drive installer with the ISO: https://rufus.akeo.ie/
 
Use the 25 character key on the COA to activate the installation. 
Next go to your support and driver page to install the drivers you need.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎05-26-2018 09:49 PM - edited ‎05-26-2018 11:37 PM

HP Recommended
If you can read the 25 character Microsoft Windows 7 license key, you can download a Windows 7 ISO file to burn to a DVD or USB flash drive. The version  must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium.
 
 
You can use the Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 
 
Fwiw-I have better results using Rufus to create a usb flash drive installer with the ISO: https://rufus.akeo.ie/
 
Use the 25 character key on the COA to activate the installation. 
Next go to your support and driver page to install the drivers you need.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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