• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-27-2024 09:22 AM

HP Recommended
Product: HP Notebook - 15-dw0087nr
Operating System: Microsoft Windows 11

HD failed on my 6 year old Laptop.  Using a recovery USB from a New Laptop windows 11 to get it started so I may use those wonderful tools.  Question:  Will I have to purchase another copy of windows 11 since it has nothing in it but a new HD.

Category:
1 REPLY 1

‎04-27-2024 11:18 AM

HP Recommended

You don't need to purchase another copy of Windows because the product key is in the PC's BIOS.

 

You can make a HP USB recovery drive if you have another PC to use the software on.

 

Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

 

https://support.hp.com/id-en/document/ish_4511095-4511141-16 

 

You can download the software from the Microsoft Store:

 

https://apps.microsoft.com/detail/9mtks9pr7r3n?hl=en-us&gl=US 

 

After you launch the recovery tool you will need to enter your PC's product number in the tool's search window in order to proceed.

 

Your PC's product number is 5YZ68UA#ABA

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.