HDD Failure ID identification

[Mike347]

Hello,

I'm currently trying to fix my mother's laptop, and have discovered that the Hard Drive had failed. I'm guessing I'll have to back everything up regardless, but I was hoping someone could tell me what this failure ID means as HP has done a horrendous job of making this information easily accessible. I tried calling their tech support line, but was told I'd have to pay $15/month to get access to their tech support, which is absurd.

Would anyone be able to identify the following Failure ID, or direct me to someone who can?

U0D6W2-7S6A54-GXGJMF-60XN03

Thank you!

[WAWood]

@Mike347 

That error code means the drive is failing or has already failed -- and needs to be replaced.

[Paul_Tikkanen]

Hi, @Mike347 

Below is the error code report...You will need to install a new hard drive and reinstall the operating system.

Failure Information

Failure ID Tag      Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

U0D6W2-7S6A54-GXGJMF-60XN03

OK

Deleted

6/12/20

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c04825536

After you replace the drive, you can reinstall W10 for free by using the media creation tool to create a bootable W10 installer.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from the PC's support page.

https://support.hp.com/ca-en/drivers/selfservice/hp-pavilion-13-s100-x360-convertible-pc/8499316/mod...