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HDD Failure ID identification

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)


I'm currently trying to fix my mother's laptop, and have discovered that the Hard Drive had failed. I'm guessing I'll have to back everything up regardless, but I was hoping someone could tell me what this failure ID means as HP has done a horrendous job of making this information easily accessible. I tried calling their tech support line, but was told I'd have to pay $15/month to get access to their tech support, which is absurd.


Would anyone be able to identify the following Failure ID, or direct me to someone who can?



Thank you!


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HP Recommended


That error code means the drive is failing or has already failed -- and needs to be replaced.

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HP Recommended

Hi, @Mike347 


Below is the error code report...You will need to install a new hard drive and reinstall the operating system.


Failure Information
Failure ID Tag      Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U0D6W2-7S6A54-GXGJMF-60XN03OKDeleted6/12/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure


Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.


After you replace the drive, you can reinstall W10 for free by using the media creation tool to create a bootable W10 installer.


After W10 has completed installing, you can install the drivers and available software from the PC's support page.

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