HDD Test: Short DST: Warning: 2: Not Available

[jmo2020]

My HP AIO will not boot into Windows 10. I keep getting a directive to run a diagnostics test (F2) on my Hard Drive (I have a SSD), but when I do, I receive a warning message stating, “Smart Check: Passed” but also “Short DST: Warning: 2: Not Available.” I only have one HDD, and it is the SSD described above. Can anyone help?

[Nal_NR]

Hi @jmo2020,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear about the trouble you’re experiencing with your HP All-in-One—it's especially stressful when your computer won't boot and diagnostic messages are unclear. Let’s see if we can get to the bottom of this.

• Have you noticed any performance issues, crashes, or unusual behavior from your computer leading up to this problem?
• Are you able to access the BIOS or a recovery environment to check the drive’s status or attempt repairs?
• Do you have recent backups of your important files, or was the SSD the sole storage for your data?

Let's try these steps. 

Check BIOS Settings:

• Restart the computer and press F10 to access the BIOS setup.
• Ensure the SSD is recognized in the Storage or Boot Options menu.
• Verify the correct boot order, with the SSD set as the primary boot device.

Run an Extended Diagnostic Test:

• Use the HP Hardware Diagnostics UEFI tool (accessible via F2) to perform a longer diagnostic test on the SSD.
• Select the Comprehensive Test instead of the Short DST to gather more details about the issue.

Attempt Boot into Windows Recovery:

• Turn off the PC and press F11 during startup to access the Windows Recovery Environment.
• Try Startup Repair or use Command Prompt to run chkdsk /f /r on the SSD to detect and fix errors.

Check for Corruption with External Media:

• Create a Windows 10 installation USB using another computer and boot your HP AIO from it.
• Use the repair tools on the installation media to:
  • Run sfc /scannow to check for corrupted system files.
  • Attempt a repair installation of Windows.

Evaluate and Replace SSD if Necessary:

• If diagnostics consistently report warnings and recovery options fail, the SSD might be failing.
• Remove the SSD (if you're comfortable) and connect it to another computer via an external enclosure to confirm its functionality.
• If replacement is needed, install a new SSD and use the Windows installation media to reinstall the operating system.

If the problem persists, this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance

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