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HP Pavilion All-in-One - 27-xa0035xt

My HP AIO will not boot into Windows 10. I keep getting a directive to run a diagnostics test (F2) on my Hard Drive (I have a SSD), but when I do, I receive a warning message stating, “Smart Check: Passed” but also “Short DST: Warning: 2: Not Available.” I only have one HDD, and it is the SSD described above. Can anyone help?

1 REPLY 1
HP Recommended

Hi @jmo2020,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I’m sorry to hear about the trouble you’re experiencing with your HP All-in-One—it's especially stressful when your computer won't boot and diagnostic messages are unclear. Let’s see if we can get to the bottom of this.

 

  • Have you noticed any performance issues, crashes, or unusual behavior from your computer leading up to this problem?
  • Are you able to access the BIOS or a recovery environment to check the drive’s status or attempt repairs?
  • Do you have recent backups of your important files, or was the SSD the sole storage for your data?

 

Let's try these steps. 

 

Check BIOS Settings:

  • Restart the computer and press F10 to access the BIOS setup.
  • Ensure the SSD is recognized in the Storage or Boot Options menu.
  • Verify the correct boot order, with the SSD set as the primary boot device.

Run an Extended Diagnostic Test:

  • Use the HP Hardware Diagnostics UEFI tool (accessible via F2) to perform a longer diagnostic test on the SSD.
  • Select the Comprehensive Test instead of the Short DST to gather more details about the issue.

Attempt Boot into Windows Recovery:

  • Turn off the PC and press F11 during startup to access the Windows Recovery Environment.
  • Try Startup Repair or use Command Prompt to run chkdsk /f /r on the SSD to detect and fix errors.

Check for Corruption with External Media:

  • Create a Windows 10 installation USB using another computer and boot your HP AIO from it.
  • Use the repair tools on the installation media to:
    • Run sfc /scannow to check for corrupted system files.
    • Attempt a repair installation of Windows.

Evaluate and Replace SSD if Necessary:

  • If diagnostics consistently report warnings and recovery options fail, the SSD might be failing.
  • Remove the SSD (if you're comfortable) and connect it to another computer via an external enclosure to confirm its functionality.
  • If replacement is needed, install a new SSD and use the Windows installation media to reinstall the operating system.

 

If the problem persists, this could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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