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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HDD clicking sound won't reboot

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01-31-2022 09:21 AM
I recently purchased a HP laptop and the HDD failed, making an audible clicking sound this. i searched the forum and ran a disk scan but the scan doesn't work either on a short or long scan - message says
SMART check not available, long DST warning and then when it tries to reboot it says boot device not found please install an operating system on your disk hard disk (3FO)
the system diagnostics isnlt working, looking for some help with this as up to pres the laptop had been working fine.
thanks very much
02-04-2022 10:28 AM
You said you recently purchased this laptop, so is it still under the original 12-month warranty?
IF so, HP will replaced a failed drive under warranty.
Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.
UK HP contact info: http://support.hp.com/gb-en/contact-hp/
I am a volunteer and I do not work for, nor represent, HP