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HP Recommended
Hp 15-ac026tx
Microsoft Windows 10 (64-bit)

Hi,

I have recently decided to upgrade my pc's performance by using ssd as C-drive and hdd as secondary (placed in dvd caddy)

It is being recognised in BIOS  but when i boot it to windows, its gone, not even device manager is showing anything like dvd at all..?

 

I have tried switching the key present in caddy

I have tried turning on and off the VIRTUALISATION from BIOS.

Still nothing, it is not getting recognised at all 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @rdxdroid 

 

Welcome !

 

Perhaps the drive is not mounted in Windows and no drive letter has been assigned to it.

 

Try going to Control Panel -> Administrative Tools -> Computer Management

 

  1. Under Storage, In Disk Manager, do you see an addition drive there ?
    Right-click the partition or volume where you want to assign the mount point folder path.
  2. Click Change Drive Letter and Paths and then click Add.
  3. Click Mount in the following empty NTFS folder.
  4. Type the path to an empty folder on an NTFS volume, or click Browse to locate it.
  5. Do you see it under Windows Explorer now ?

 

Hope this helps. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

3 REPLIES 3
HP Recommended

Hello @rdxdroid 

 

Welcome !

 

Perhaps the drive is not mounted in Windows and no drive letter has been assigned to it.

 

Try going to Control Panel -> Administrative Tools -> Computer Management

 

  1. Under Storage, In Disk Manager, do you see an addition drive there ?
    Right-click the partition or volume where you want to assign the mount point folder path.
  2. Click Change Drive Letter and Paths and then click Add.
  3. Click Mount in the following empty NTFS folder.
  4. Type the path to an empty folder on an NTFS volume, or click Browse to locate it.
  5. Do you see it under Windows Explorer now ?

 

Hope this helps. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Thanks for ur reply @IT_WinSec

 

But, i failed to mention few more things,

I already tried to see all the connected devices through stock as well as some third party partition tools, they just won't detect any extra hard-drive.

 

I tried updating drivers responsible for dvd controller, hdd controller and everything i could..

 

Still my poor hard drive is only getting recognised under bios (boot devices)

 

I am feeling really helpless  😔.

HP Recommended

Can you try updating your drivers ?

 

Make sure Windows is updated, as well.

 

You may use the Device Manager to update drivers and/or HP Support Assistant. Please refer to this official article >> https://support.hp.com/us-en/document/c03330139

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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