HOW CAN I GET A WINDOWS 10 INSTALLATION MEDIA KIT SENT TO MY ADDRESS

[HALFPINTZ]

I WAS WONDERING HOW I CAN GET A NEW WINDOWS 10 INSTALLATION MEDIA KIT SENT TO MY ADDRESS. I ORIGINALLY PURCHASED MY LABTOP IN MARCH OF 2018, WITH WINDOWS10 ALREADY INSTALLED. I USED MY LABTOP LITERALLY 2-3 TIMES AND THEN I ENCOUNTERED THE BLACK SCREEN OF DEATH. UPON TURNING ON THE LABTOP NOT EVEN A FEW MONTHS AFTER PURCHASING IT SEEMED TO BE STUCK IN SOME SORT OF BLUE/BLACK SCREEN AND WOULD TELL ME TO CONTACT SUPPORT. I TRIED CONTACTING SUPPORT BUT NEVER RECIEVED A RESPONSE BACK AND I MOVED SINCE 2018 AND MY ORIGINAL BOX WITH THE INSTALLATION MEDIA SET UP SUPPORT DISK DISAPPEARED. I READ ON HERE THAT YOU CAN GET AN INSTALLATION KIT SENT TO YOU THROUGH HP AS I HAVE NO WAY OF DOWNLOADING THE DRIVERS. MY LABTOP HAS LITERALLY SAT UNUSED FOR THE LAST TWO YEARS {BASICALLY SINCE 2018} AND NOW MY WARRANTY IS EXPIRED SO I JUST NEED TO KNOW WHAT MY OPTIONS ARE SO I CAN FINALLY FIX AND USE MY LABTOP. ITS A SHAME THAT I HAVE ONLY GOTTEN TO USE IT A FEW OF TIMES SINCE PURCHASING BECAUSE OF IT HAVING OPERATING AND BOOT ISSUES. ANY INFO OR TIPS WOULD BE GREATLY APPRECIATED!!!!

THANKS 

[ub6424]

Hello @HALFPINTZ 

Sorry to hear that you are having problems ... I would like to help you.

(1) How to reinstall operating system ?

You need (another computer) to prepare <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

(2) Please report your results