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HP Recommended
c x whatever
Microsoft Windows 10 (64-bit)

I have had this unnamed C Z Whatever laptop since JUNE, and the hard drive failed. I received the box with which to ship it back in WITHOUT A SHIPPING LABEL and cannot get through via telephone. I paid for PREMIUM WARRANTY SERVICE.

1 REPLY 1
HP Recommended

@Anglersandy 

 

This is normally something you would receive - or be able to obtain from HP.

Check your email communications from your service representative.

Use the contact information you received to contact HP Support.

 

What else?

 

"Just in Case" Reminder: 

We are not HP Support.  Do not post case numbers or ANY private information here.  Thanks.

 

You can wait here for an agent to accept my request for review.

 

You will need more than "unnamed C Z Whatever laptop" to communicate what is needed.

Check for the serial number and have that ready when an agent contacts you.

 

 

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Dragon-Fur

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