HOW TO DO THE RECOVERY PROCESS IN CHROMEBOOK?

[JKV79]

HOW TO DO THE RECOVERY PROCESS IN CHROMEBOOK?

[Raj_05]

Hi @JKV79,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To perform a recovery on a Chromebook, follow these steps.

Requirements:

• A USB drive or SD card with at least 8GB of space.
• A separate working computer to create the recovery media.

Steps:

Prepare Recovery Media:

• On a working computer, go to the Chromebook Recovery Utility website.
• Install the Chromebook Recovery Utility from the Chrome Web Store.
• Open the Recovery Utility and select your Chromebook model from the dropdown or enter the Chromebook's model number (usually found on the bottom of the device).
• Insert your USB drive or SD card into the computer.
• Follow the prompts to create the recovery media. The tool will download the necessary recovery image and write it to the USB drive or SD card.

Recover the Chromebook:

• Turn off your Chromebook.
• Insert the recovery USB drive or SD card into the Chromebook.
• Press and hold the Esc + Refresh (the circular arrow) keys, then press the Power button to turn on the Chromebook. Keep holding the Esc + Refresh keys until you see a recovery screen.
• On the recovery screen, you will be prompted to insert a recovery media. Your Chromebook should automatically detect the USB drive or SD card with the recovery image.
• Follow the on-screen instructions to begin the recovery process. The Chromebook will erase all local data and reinstall the Chrome OS.

Complete the Setup:

• Once the recovery process is finished, your Chromebook will restart.
• You can now proceed with the initial setup by connecting to Wi-Fi and signing into your Google account.

This will restore your Chromebook to its factory settings with the latest version of Chrome OS.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support