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‎11-11-2019 11:12 PM - edited ‎11-11-2019 11:19 PM

HP Recommended
Product: Y4F77PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

HELLO EVERYONE! MY PRODUCT ID IS Y4F77PA#ACJ . I LOST MY RECOVERY MEDIA KIT DUE TO HARD DISK FAILURE AND DIDN'T KEEP A BACKUP OF IT. CAN ANYONE HELP ME HOW TO GET IT BACK. I TRIED HP SUPPORT BUT MY PRODUCT IS OUT OF WARRANTY. SO THEY CAN'T TO ANYTHING ABOUT THIS. IF ANYONE HAVE A IDEA ABOUT THIS ISSUE. PLEASE REPLY! THANKS IN ADVANCE 🙂

3 REPLIES 3

‎11-12-2019 01:56 AM

HP Recommended

https://www.microsoft.com/en-us/software-download/windows10

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‎11-12-2019 02:28 AM

HP Recommended

You can download Windows 10 installation media from Microsoft and get the drivers from HP Technical Support, Help, and Troubleshooting for your machine.

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‎11-12-2019 08:02 AM

HP Recommended

Hi, @Shanthan_Rao 

 

Your model notebook appears to be supported by the HP cloud recovery client tool.

 

You can use that tool to create a bootable recovery drive that should restore the original W10 OS, drivers and software that came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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