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HP Recommended
HP PAVILION G6 1130JS
Microsoft Windows 7 (64-bit)

HELLO,

SOME OF MY OS FILES WERE DAMAGED (WINDOWS 7 HOME PREMIUM ED, 64 BIT). THE LAPTOP OPERATES, BUT SOME FUNCTIONES DON'T (HENCE THE REASON FOR THE CAPITAL LETTERS, I LOST THE POSSIBILITY TO CHANGE THE LANGUAGE FULLY INTO ENGLISH AND HAVE TO IMPROVISE. SORRY).

 

I WANT TO FIND A WAY TO *REPAIR* THE DAMAGED FILES, BUT NOT RESTORE THE WHOLE SYSTEM TO THE ORIGINAL SET UP (I HAVE A RESOTRE OPTION. I THINK). UNFORTUNATLY, I DON'T HAVE A SYSTEM REPAIR DISK, AND COULDN'T DOWNLOAD AN ISO FROM MICROSOFT . IN VEW OF MY KEY NUMBER I WAS REFERED TO THE SUPPLIER, I.E. TO HP. HOWEVER OUR LOCAL HP SUPPORT WASN'T WILLING TO DISCUSS ANYRHING BUT RESTORE TO THE PRIGINAL SET UP).

AS FAR AS I KNOW FROM THE MESSAGES THE SYSTEM SENDS, THE DAMAGED FILES OR THE ONES THAT ARE INFLUENCED BY THE DAMGED FILES ARE -

 

DWMCORE.DLL

THAT IS REPORTED DAMAGED

 

THE COM SURROGATE

THE TASK HOST

BOTH ARE REPORTED AS STOPED FUNCTIONING

 

ANY ADVISE WOULD BE APPRECIATED.

MICHAL.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I thought I ought to come back here and update as to how it finally resolved:

 

The short endline is that I had to take the last resort step, and do the factory resore (which I was able to do due to the fact that I still had a functioning Restore Partition on my laptop. I didn't even need the resore USB I prepared years ago).

 

Taking that last resort step was a result of failing to repair my Windows7 os. I did manage to get an ISO file for the required edition through the HeiDoc ISO tool mentioned above, and operated it on my leptop. However, the Windows repair process found no problems to repair... so, as the system function continued to detireorate (all kinds of HP componenets started failing as well), I had no other option but to try the built-in Restore to the original setup.

 

As I mentioned, it worked. However, restoring the laptop into its original setup of years ago ended up with endless updating process of all the windows7 components (about a day long of downloads and restarts... 200 updates and counting). There ought to be a better way of doing this kind of things in 2019 (and HP, as a supplying entity, could and should do much better). I for one, have learned a bitter lesson from the whole process. As I found out that not only I'm on my own in solving the problem, but beeing stuck between both mountains involved, my next laptop is not going to have a supplier layer at all. Unfortunatly, that's not a solution that fits everyone.

 

Michal.

Thanks for the platform, the attention and the reply I  recieved through it.

View solution in original post

3 REPLIES 3
HP Recommended

@MICHALSTREAMLET 

The general way to do the repairs you want is something known as a Repair-Install -- in which you insert the Windows media, run  the setup.exe file from it -- and it overwrites the existing Windows system files with those in the media, leaving everything else intact.

 

Problem is, that can't be done using OEM media -- and additionally, HP no longer stocks the Win7 Recovery Media.

 

An alternative site for the Windows ISO files here: https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool  -- but I have been told this site might not work, anymore.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

THANKS FOR THE REPLY. I DO KNOW THAT THE MAIN PROBLEM IS GETTING A COPY OF MY OS IN ORDER TO TRY DOING THE REPAIR...

 

I'VE ALREADY TRIED THE TOOL YOU SUGGESTED. THE SITE AND ITS TOOL DO WORK. HOWEVER, THEY CLEARLY ADVISE IN THEIR SUPPORT FORUM THAT MS HAS CONSIDERABLY RESTRICTED THE DOWNLOAD POSSIBILITIES FOR WINDOWS 7,  SO IN MOST OF THE TIME YOU CAN'T DOWNLOAD SUCH AN ISO (ALTHOUGH THERE ARE SOME ALTERATIVE EDDITIONS YOU CAN TRY. I DOUBT IF IT WOULD HELP IN MY CASE).

 

THANKS AGAIN.

 

 

 

 

HP Recommended

I thought I ought to come back here and update as to how it finally resolved:

 

The short endline is that I had to take the last resort step, and do the factory resore (which I was able to do due to the fact that I still had a functioning Restore Partition on my laptop. I didn't even need the resore USB I prepared years ago).

 

Taking that last resort step was a result of failing to repair my Windows7 os. I did manage to get an ISO file for the required edition through the HeiDoc ISO tool mentioned above, and operated it on my leptop. However, the Windows repair process found no problems to repair... so, as the system function continued to detireorate (all kinds of HP componenets started failing as well), I had no other option but to try the built-in Restore to the original setup.

 

As I mentioned, it worked. However, restoring the laptop into its original setup of years ago ended up with endless updating process of all the windows7 components (about a day long of downloads and restarts... 200 updates and counting). There ought to be a better way of doing this kind of things in 2019 (and HP, as a supplying entity, could and should do much better). I for one, have learned a bitter lesson from the whole process. As I found out that not only I'm on my own in solving the problem, but beeing stuck between both mountains involved, my next laptop is not going to have a supplier layer at all. Unfortunatly, that's not a solution that fits everyone.

 

Michal.

Thanks for the platform, the attention and the reply I  recieved through it.

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