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raybeau603
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Solved!

HP 10 Tablet 2101 won't shut off

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J6FOOUA#ABA
Android 4.1 and older

Error message "unfortunately  process android.process.acore has stopped" & "launcher has stopped". Tried to shut off tablet to reset  but  tablet will not shut off. hp logo just stays on

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mdklassen
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If you hold down the ON/OFF button for about 30 seconds, will it power-off?

 

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mdklassen
Level 12
11,043 10,971 577 1,703
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If you hold down the ON/OFF button for about 30 seconds, will it power-off?

 

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raybeau603
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Yes Thanks a lot. Will try to reboot.

 

Support only said to hold down button for 5 seconds. #0 worked well,

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