HP 14 inch 14a-nf0000 System missing

[pancake912011]

My HP 14a-nf0000 updated when I was away from my dads house and the system is now refusing to boot and I click internet recovery because I don’t have a second computer that actually works and I get the internet recovery is missing or damaged error. I need to be able to use my device but this has stopped me. please help 

[Jerry_57]

Hi @pancake912011,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that HP 14-inch 14a-nf0000 will not boot. The safest HP-supported recovery path is:
 

Try HP/Windows recovery options first:
 

• On startup, use F11 for System Recovery if available.
   
• HP describes recovery paths in this order: Microsoft System Restore, Refresh, then full HP Recovery. Full recovery is the most drastic and can erase data.
   
• If your system says internet recovery is missing or damaged, the built-in recovery area may no longer be usable.

Understand what recovery media does:
 

• HP recovery media returns the PC to the factory state it was in when first turned on.
   
• It does not include your personal files like pictures or documents.

If recovery media is missing or damaged:
 

• HP says that for many systems, you can order recovery media from HP:
  
  
  • Go to hp.com
     
  • Enter your exact model number
     
  • Open the product support page
     
  • Go to software/driver options
     
  • Select the original operating system shipped with the device
     
  • Check whether recovery media can be ordered for your model.

Important warning before recovery:
 

• If you can access any backup option, back up files first.
   
• If the storage drive has failed, recovery may not complete normally. HP notes that if recovery appears to fail, there may be a hardware issue.

I hope this will help.

 

Take care and have a good day.

[pancake912011]

I have a Chromebook not windows

[Jerry_57]

Thank you for your response.

Please help us by providing the Product serial number or product number in a private message for further assistance.
 

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