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‎01-25-2020 03:10 PM - edited ‎01-25-2020 06:01 PM

HP Recommended
Product: Notebook 15Da
Operating System: Microsoft Windows 10 (64-bit)

Hello, I Own An Hp notebook 15 Da0022cy. It was Working Fine until Today I Had Virus Protection on it and Everything on Was Working Properly Everything Was Updated. now it Won't Power up And won't Charge if and there is no Led light. there any solutions the please help. it also has a none removable battery

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2020 01:00 PM - edited ‎01-28-2020 01:07 PM

HP Recommended

@Zynn

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

  • Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fix the issue. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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‎01-28-2020 01:00 PM - edited ‎01-28-2020 01:07 PM

HP Recommended

@Zynn

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

  • Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fix the issue. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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