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‎12-02-2020 08:48 AM

HP Recommended
Product: 15-an050nr

Looking for recover software.  HP official link https://support.hp.com/us-en/mediaorder/Star-Wars-Special-Edition-15-an000-Notebook/9033381/model/91... says "Sorry, we are unable to provide any additional physical media for the product with this serial number."  The software and drivers page says "We were unable to find drivers for your product."  I am trying to repair this laptop for my son.  I did repair it once before but I can no longer find the thumb drive I used before.  The recovery drive keeps having an issue and either becomes corrupt or it just is unable to see it and the laptop wont function.  So my two questions are thus.

 

1- How do I get recovery for this product?

 

2- How do I ensure that I don't have this issue with the recovery drive again?  Should I replace the hard drive?  Add a second drive for recovery only?

 

Thank you.

Tags (1)
1 REPLY 1

‎12-02-2020 01:51 PM

HP Recommended

@Angelharlock 

 

A1. You can use HP Cloud Recovery tool

 

          https://support.hp.com/us-en/document/c06162205

    

     or Windows installation tool

 

           https://www.microsoft.com/en-us/software-download/windows10

 

A2. You don't need to keep locally. You can use above tools when required.

 

Regards.

 

         

 

 

 

BH
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