HP 15-da0053wm Black Screen problem

[Carl1226]

Hi!

Can someone help me with my problem? I have laptop HP 15-da0053wm. It's just black screen when I power on. I tried all the steps like . Hard reset. Connecting it to HDMI. And the bios recovery like windows+B+power on. First it worked but the bios recovery failed and I tried it again but now nothing happens. It just shows black screen. I already tried to reinsert my memory but nothing works. Help me please. Hoping for someone to response. Thank you!

[sandytechy20]

@Carl1226

Welcome to HP support community.

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Carl1226]

I already did the power reset sir but it didn't work

[Carl1226]

didn't work also for me sir but thanks 

[sandytechy20]

@Carl1226

Did you try the steps mentioned in the above post?

If yes, reply with the outcome.

Cheers.

[Carl1226]

Yes I already tried this 

"

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works "

But it don't work for me also. Btw this doesn't work also because my screen is just black. When doing bios screen recovery like windows +b+power on. Nothing happens. Just a black screen

Can't proceed with this steps 😞

"

• If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)"

[sandytechy20]

@Carl1226

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.