HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)

[ndc9917]

I am in the process of creating a recovery drive.  So far it has been running for 4 days and isn't finished yet.  Is this normal?  Why is it taking so long?  I have created recovery drives on other computers in the past and I do not recall it taking much more than an hour.

[Nal_NR]

Hi @ndc9917,

Welcome to the HP Support Community.

I understand that you are facing issues with creating a recovery. I'd like to help!

Please go through the document here and see how it goes. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[ndc9917]

Thank you for answering.  Although I don't need to know how to create a recovery drive, I need to know way it is not creating.  I left it for 6 days and it never finished.  I cancelled it yesterday, did a long formatting on the usb, shut the computer down for the night and am now in the process of trying again.  It has been going for almost two hours and has barely moved.

[Nal_NR]

Hi @ndc9917,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!