HP 17.3" Touchscreen Laptop (Intel Core i5 - 2GB AMD Graphics ) has black/blue screen

[crazykid]

When I tried to turn on my HP notebook yesterday, the screen was blue/black.

I followed HP virtual helper's suggestion and did a diagnostic systen fast test.

It showed harddrive/SSD short DST check failed.

Failure ID: M4XC5Q-94UA65-MFGJ2J-60XS03  and  PROCUDT ID: 3TT03UA#ABA

harddrive/SSD 1- primaryHDD Bay*, Model: HGST HTS541010B7E610, serial # [Personal Information Removed]

I started system startup repair. The screen is stuck at: Repairing disk error. Thish might take over an hour to complete.

I want to know if I have to replace the harddrive of the notebook. I bought the note in 6/2018 from Costco. Is it still under warranty?

Thanks.

David

[sandytechy20]

@crazykid

Welcome to the HP support community.

This seems to be an issue with the hard disk.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[crazykid]

Dear Sandytechy20, Thank you for your reply.  I went to the link that you provided. After I put in US as the country of origin and serial number, I was directed to another page. However, I could not find " show options" in that page, so I could not fill out the web form and generate a case number. It only shows: "how can we help you" with "HP Support Community " or "HP Service Center Locator". I wonder if I am in the right web page?

[sandytechy20]

@crazykid

You can contact the local service center for further assistance on this.

Cheers.