• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-28-2024 07:50 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp1000 IDS Base Model
Operating System: Microsoft Windows 11

Hi


Been having issue with this HP laptop model 17z-cp100 (17-CP1000), it would work one day and next day would go into nonstop reboot loop on its own

 

Please can you confirm what is the DIMM model on this laptop to confirm I have the correct DIMM and what is the maxium memory this laptop support? I am currently running it with 32GB Cruicial CT2K16G4SFRA32A  (2 x 16GB DDR4 3200MHZ CL22)

 

Just want to confirm this is not the issue


Thanks

Thank you

 

Reply
1 REPLY 1

‎11-28-2024 09:02 AM

HP Recommended

Hi @ZalZal 

 

I don't think this is the problem, the frequency is correct, make the following steps

 

In windows search type CMD, in the result click run as administrator and type (One at a time and then enter)

 

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth
Dism.exe /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /RestoreHealth

 

then restart windows and check.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
​
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.