HP 2000 in Restart Loop, PLEASE HELP

[RavennaLovecraf]

My laptop is pretty old, and i believe ive had it since 2015. I havent been able to get any good replacements so pretty much ALL my documents, photos, and videos are on it. The memory is pretty much full right now. It's still running on Windows 8.

One day it just shut down. My battery had some issues before then, so i got a replacement ASAP, thinking that had something to do with it. Battery issue is fixed, but i can't even get to my desktop. Everytime i try to reset, a blue screen pops up with the following message: "We've encountered a problem, we're gathering some error info and we will restart your device."

It claims to be getting an "automatic repair" ready, and then it just gives up and restarts again.

It continues this over and over. I DO NOT want to hard reset, or delete anything on it, and im scared if i mess with it more, something will happen to all my things. I have no clue what's wrong, and I'm afraid I won't ever be able to reach my desktop again. I've even tried the ESC thing before startup to run tests, and it passed all of them.

So..why is it doing this? Can someone help?

(Sidenote: If i can't fix this useless shell of a laptop, i want to at LEAST find a way to save everything i have before it decides to completely stop turning on altogether. I have really bad luck with electronics)

[The_Fossette]

@RavennaLovecraf,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you perform a system restore on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!