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Locked

‎02-09-2023 07:14 PM

HP Recommended
Product: HP 250 G7 Notebook PC
Operating System: Microsoft Windows 11

hello, I am using a HP 250 G7 notebook PC and about 30 minutes ago (04.27 a.m.), smoke came out of my computer that was turned off. Then there was a loud noise and my computer exploded. I immediately woke up from my sleep and tried to intervene. All my work was deleted. I am a university student. Therefore, I do not have the financial strength to buy a new computer. I live in Turkey. If I woke up from my sleep and didn't realize, even my house could burn. I bought my computer in October 2019. How can a computer that is only 3 years old explode? Please help me!!!!!

Category:
1 REPLY 1

‎02-13-2023 01:17 AM

HP Recommended

Hi @Serayakyldz 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

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