HP 250 G7 Notebook PC recovery

[atkiltmeck]

I have HP 250 G7 Notebook PC and i changed the user name in registry editor, then when restarting it showed me there is no booting device and didn't restart, and i try to reinstall windows 10 and i accidentally start installing windows without making partition then the installation interrupted, and again i try to reinstall windows but this time it shows me that there is no hard drive partition, i download intel (R) Rapid Storage Technology from HP server and try to reinstall it but didn't install and i stuck here, & I don't know what do, so please help me to get back my pc!!!!

[Paul_Tikkanen]

Hi:

If your PC came with Windows installed from HP, it should be supported by the HP cloud recovery tool.

Here is an info link for how to use the utility.   

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will need to use another PC and a 32 GB USB flash drive to create the recovery media with.

[atkiltmeck]

Hi thanks for your comment, and I download the HP Cloud Recovery Tool, and prepare the usb recovery, then i insert it on the HP 250 G7 Notebook PC to recover it, i did'd all the steps but now it is stucked on HP logo for more than one hour without prompting next steps, so shall i wait or what do next please help me.

Thanks!

[Paul_Tikkanen]

You're very welcome.

Something is wrong because it should have started working right away by you following the prompts to proceed to recover the PC.

Try this:

Have the flash drive in the notebook.

Turn it on or restart it.

Immediately press/tap the ESC key to get the menu of options.

Select the F9 boot options menu, and from that, select the USB recovery drive and press the Enter key.

The PC should boot from the USB recovery drive and hopefully, things will move right along.

If it still hangs, you may want to perform the hard drive diagnostics test (F2) and make sure the hard drive is OK.

[atkiltmeck]

ok, i did the hard drive test and i got the following messages. "Short DST- warning"

[atkiltmeck]

Is there any solution how to fix Short DST warning message please?

[Paul_Tikkanen]

The only solution will be to replace the drive.

That is the real problem you had, not that you changing the user name caused a problem.

it was coincidental that the hard drive failed at the same time.

Do you know what type of drive your PC came with?

It could have been a 2.5" mechanical hard drive or a M.2 solid state drive (SSD).

Below is the link to the service manual, where you can find the removal and replacement procedure for either type of drive.

Maintenance and Service Guide HP 250 G7 Notebook PC