Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-06-2022 08:21 PM

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z6AV)
Operating System: Microsoft Windows 10 (64-bit)

I purchased an HP 255 G8 through the IT course I'm currently taking. The Laptop OS was botched straight out of the box, and wouldn't boot or would crash immediately after. SO I decided to clean install Windows after exhausting all attempts to recover the OS. Ok, perfect, except I now have Windows 10 Home, instead of Windows 10 Pro that I paid for that was installed initially by HP. How do I get my Windows 10 pro back? 

Category:
1 REPLY 1

‎10-07-2022 07:44 AM

HP Recommended

Hi:

 

Since this is a peer-to-peer forum and we don't work for or represent HP, the only suggestion I can offer would be to contact HP support for assistance.

 

Contact HP | HP® Official Site

 

The parts list for your notebook does not indicate what version of Windows it came with.

 

HP PartSurfer

 

M31093-601
SPS-MB UMA Ryzen3 3250U 255 G8 WIN

 

Since you ended up with W10 Home, that means that there is a W10 Home product key in the BIOS, and you can confirm that by installing the free Showkey Plus app from the Microsoft Store.

 

ShowKeyPlus - Microsoft Store Apps

 

Have you tried to upgrade from Home to Pro using the info at the link below?

 

Upgrade Windows Home to Windows Pro (microsoft.com)

 

If you were not provided a W10 Pro product key from HP, use the instructions: If you don't have a Windows 10 Pro product key

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.