• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-30-2017 05:13 PM

HP Recommended
Product: HP ENVY m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Updated windows 10 to latest creator 2017 version. Noticed that my lower right hand taskbar icon for the HP 3D DRIVEGUARD was missing after update. The HP3DDGSERVICE.EXE is shown running in the Task Manager. There are no error messages showing.  

 

1.  Is the HP 3D DRIVEGUARD running correctly ? 

2.  Should the HP 3D program show up in the Task Manager Startup Tab ( for the icon to show up )?

3.  Do I need to re-download HP 3D Driveguard 6.0.28.1 ?

4. If new HP 3D Driveguard program download required please provide detailed steps that I should follow.

 

Thanks for your response

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2017 05:39 PM - edited ‎11-30-2017 05:40 PM

HP Recommended

@CHIPM777

You can update your 3D Drivguard with latest version. But most people report the icon no longer runs in system tray after latest Creator Update. Apparently Windows did not like that icon in sys tray. As long as the service is running you should be fine.

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-30-2017 05:39 PM - edited ‎11-30-2017 05:40 PM

HP Recommended

@CHIPM777

You can update your 3D Drivguard with latest version. But most people report the icon no longer runs in system tray after latest Creator Update. Apparently Windows did not like that icon in sys tray. As long as the service is running you should be fine.

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎12-02-2017 03:15 PM

HP Recommended

Thanks for your quick reply

Was this reply helpful? Yes No

‎12-04-2017 02:19 PM

HP Recommended

thats rather annoying, as there is no way to see if driveguard is running unless you go to task manager and check to see if the service is running.

 

Couldn't the latest update be engineered to give you the choice to turn it on?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.