HP 3D DriveGuard - Windows 10 1709

[Paul_Tikkanen]

Sorry that driver didn't work either.

I just don't get it.

I know that Windows Update has the drivers for that device, but the ones I see on the Microsoft Update Catalog site are old.

And I would imagine you have already tried updating the driver by using the automatic search as well.

But if not, you have nothing to lose by giving it a try.

[buchster]

The automatic search offers an old version that does not work - see first picture.

Why is an old version also offered on the HP website and at HP Softpaq?

Don't you have such a device in stock where you can test it?

[Paul_Tikkanen]

I'm like you...I don't work for, or represent HP.

I just try to do my best to help other forum members.

I don't have an 820 G2, but as I wrote earlier, I have a 350 G1 which has the same 3D driveguard hardware version (HPQ6007).

No issues whatsoever with that device, and any of the drivers I posted. 

It also works with the new Spring Creators Update (v1803).

Unfortunately, I have run out of any ideas to fix the problem you are having with that particular model Elitebook.

[buchster]

Ah, I thought you were an HP employee. Thanks for your help!

Maybe someone in the forum has the same device with this problem.

[Paul_Tikkanen]

You're very welcome.

Hopefully, someone will be able to figure out this mystery.

Please post back and let us know how you were able to resolve this problem.

It's just a matter of time before something fixes it.