HP 3d driveguard: troubles after windows 10 upload

[Antobel]

Hi guys, I've got troubles with new HP 3D driveguard installation after latest windows 10 upload (29/05/2017). I removed the previous version but after new installation I've got error 0x00007b.

Could you help me, please?

Thanks in advance

[GBL84]

Hello @Antobel,

Please try installing this driver and see if that helps !!

sp76484.exe

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Antobel]

Hi GBL84,

installation doesn't work! Strange. I have HP 3D driveguard in the programs list  but without his identification icon.  I hope you understand what I'm saying.

[GBL84]

Hello @Antobel,

Thank you for your Reply !!

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

When this has completed, restart the notebook.

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 sp76484.exe

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Antobel]

I've followed all your steps but the error is the same after restart: 0x000007b

Do I Have to surrender?

Thanks

[GBL84]

Hello @Antobel,

Please try :

Download and reinstall HP 3D DriveGuard on the following link.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63786.exe

When the re-installation has completed, restart the notebook

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Antobel]

No way! There's a problem with windows installer software. Ideas?

[Paul_Tikkanen · Accepted solution]

Hi, @Antobel :

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

[Antobel]

Well done Paul! Now it seems to work rightly. I get the icon on my bar.

Thanks for your help.

[Paul_Tikkanen]

You're very welcome.