HP 470 G10 : BIOS update to F.07 - lost external screen resolution settings

[s_Fat_Tony]

Hi, 

HP 470 G10 notebook - connected to Samsung G9 Neo screen 5120 x 1440 - Intel Iris drivers 

Up until this morning - all ran fine - but then I ran the HP Support Assistant which updated the BIOS to F.07 

Since then - the native screen resolution for my second screen - 5120 x 1440 - no longer appears as an option. In fact, in the display settings - when the second screen used to appear as a large rectangular box in proportion to the in built screen - it now appears as the same size   

I have : 
Re-installed all of the Intel drivers - Graphics and Chipset 
Re-installed the software for the screen itself 
Run and installed any items in MS update 

Any further ideas ?  

I want to roll back the BIOS - but to do so - I'm told by support - that I need to switch OFF Bitlocker - which will really play havoc with my organisations logs ins apparently ... plus - I don't have the previous BIOS, and neither can I find it anywhere online .. 

[Raj_05]

Hi @s_Fat_Tony,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing resolution issues on your external screen after a BIOS update on your HP 470 G10 notebook. Here are a few steps and considerations to help resolve this.

Check Intel Graphics Settings:

• Ensure that the Intel Graphics Control Panel or Settings app is recognizing your external monitor correctly.
• Verify that the correct resolution options are available in the Intel Graphics Control Panel.

Check Windows Display Settings:

• Sometimes, Windows may not detect the correct resolution immediately after a BIOS update. Go to Settings > System > Display and check if your monitor is detected properly.
• Try adjusting the scaling options or checking the "Advanced display settings" to see if the correct resolution appears.

Update Intel Graphics Drivers:

• Make sure you have the latest Intel Iris graphics drivers installed. Sometimes, the drivers provided by Windows Update may not be the latest version available.
• You can download the latest drivers directly from Intel's website and install them manually.

BIOS Rollback Consideration:

• Rolling back the BIOS is an option, but it requires disabling Bitlocker and is generally more complex.
• If you decide to proceed with a BIOS rollback, ensure you have a backup of your important data and consult with your organization's IT support regarding Bitlocker implications.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[s_Fat_Tony]

Hi Alden, 

This is going to sound flippant - but, yes, I have done all of what you’re suggesting … drivers are all up to date - all options are checked - nowhere does the correct resolution for the screen (5120 x 1440) appear - where it did before the BIOS update 

So - using instructions provided by one if your colleagues,  I’ve tried rolling back the BIOS - with the bit locker suspended (and yes, this did play havoc with my organisation) - but this still doesn’t work - the BIOS USB I create isn’t recognised .. and I tried with three different USB sticks … 

So - again following HP advice, I’ve reset windows - with all of the fuss that that causes - I’ve now lost two business days work because of this - and even the reset hasn’t fixed it. 

I have to assume now that the laptop has been rendered defective by the BIOS update - I would therefore like to arrange to have it replaced - with an item with the F.06 BIOS installed. 

Please let me know how I can do this ? 

[Raj_05]

Hi @s_Fat_Tony,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support