• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-06-2017 09:28 AM

HP Recommended
Product: HP ENVY m6 NotebookG6R79UAR#A
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am receiving an error message stating" HP Accelormeter does not work on this version of windows. An updated may be available." This app can't run on this PC.

 

I looked and I cannot locate the any update to resolve this problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2017 09:44 AM

HP Recommended

Hi:

  

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

When this has completed, restart the notebook.

 

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-06-2017 09:44 AM

HP Recommended

Hi:

  

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

When this has completed, restart the notebook.

 

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

Was this reply helpful? Yes No

‎08-06-2017 03:43 PM

HP Recommended

Or, you can go to the Device Manager and update driver there...This worked for me in this situation....

 

Paul

Was this reply helpful? Yes No

‎08-06-2017 08:31 PM

HP Recommended

Thank you very much. The problem was resolved.

Was this reply helpful? Yes No

‎08-07-2017 06:50 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.