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HP Recommended
HP Spectre x360 Convertible 13-aw0xxx
Microsoft Windows 10 (64-bit)

Hello

My computer is working good so far and its up to date on all the software and firmware. but This behavior has been occurring since the first time i turned it on a couple months ago.

 

the service HP App Helper HSA Service which is related to AppHelperCap.exe is consuming too much CPU when computer is idling. Service is tied to a process located at C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_122e0c093c0b3db7\x64\AppHelperCap.exe

This happen all the time upon system start and im able to fix it by restarting the process from services.msc window. After restarting the process, CPU goes down from 25% to roughly 10% or 8% of CPU idling usage.

 

Untitled.jpg

3 REPLIES 3
HP Recommended

@andresmorago Welcome to HP Community!

 

I understand that the HP App Helper HSA Service is using too much CPU.

 

HP Support Assistant is not a mandatory software to keep or use. Although it is useful for some cases, you can safely uninstall it and not use it [HP Support framework and HP Support Assistant].

 

If there is a need to update drivers in Windows 10 or 8, there are other methods you could use such as these described here >> http://support.hp.com/us-en/document/c03330139

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

hello and thanks for your reply.

i like the support assistant and i see no reason for uninstall it. if the process is peaking the cpu once in a while and it corrects when restarted, then there is something on the program that needs to be checked by HP.

HP Recommended

@andresmorago

 

I understand your concerns.

 

In that case, I would suggest you please disable the startup services.

 

Please refer to the below link.

 

https://store.hp.com/us/en/tech-takes/how-to-change-disable-startup-programs

 

Also, please update the windows update as well.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Have a nice day!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.