• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-07-2022 08:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

While on my laptop this morning, I received an error message saying that it needed to restart. I received it twice. The first time after the laptop restarted, it went back to the Home Screen. Then the error message popped up again almost immediately and I was automatically redirected to the HP BIOS Update screen. I have been stuck on 15% progress for 2 hours. I have not tried to shut down or remove the external power since the message says not to do so. I am at a loss right now and I really need my laptop to get back up and running. I have attached the error message as well as the Update screen that I have been stuck on. Assistance would be hugely appreciated. 

01EE9EF0-8E59-48B0-984F-90916A64900D.jpeg

2A4203C3-4C52-47DC-9486-A92E2EF9AB67.jpeg

 

 

 

Category:
1 REPLY 1

‎02-12-2022 08:44 PM - edited ‎02-12-2022 08:45 PM

HP Recommended

@ProsperiTee88

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, it seems like the BIOS update is stuck in updating process, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.