HP BIOS Update won't continue (solved)

[Wesleygibson]

I ran the HP Assistent Center or something like that and it gave me a long list of updates it wanted to do.

I checked them all and clicked on install, in the course of this it starter a HP BIOS Update which is now stuck and it tells me not to shut down the system.

First it wrote a new bios image which seems to be split into 4096 blocks, then it verified that and began writing a new image again and now stopped at 928 / 4096 blocks.

Anybody who knows what options i have now ?

Edit 1: I now shut down the system and now it won't turn back on, at least the display, fans spin and the power led lights up but nothing more.

Edit 2: Following the video guide :

"How To Fix an HP Laptop with a Black Screen" has solved the problem

[praveen196]

@Wesleygibson Welcome to HP Community!

I understand that You are unable to update the BIOS.

Start with a hard reset to release any excessive static on the PC: 

• If Windows is open, click Start and then Shutdown. 

• If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

• With the power off, disconnect the power cord from the back of the computer. 

• With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

• Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)  

(on desktops: http://support.hp.com/us-en/document/c04126730)  

  

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)  

(Desktop bios update: http://support.hp.com/us-en/document/c00007682)  

If you are still unable to update the BIOS, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!