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‎05-06-2020 03:54 PM - edited ‎05-06-2020 05:01 PM

HP Recommended
Product: HP 250 G7
Operating System: Microsoft Windows 10 (64-bit)

I was prompted to authorise various HP updates tonight.  A BIOS update is stuck at 23%. I can't hard reset as it won't switch off. Any ideas? Looks like I've got a fixed battery too.  Any ideas please? I'm not a techie . Sorry!

7 people had the same question
7 REPLIES 7

‎05-07-2020 11:54 AM

HP Recommended

I have the same issue. HP 250 G7 Notebook PC.  

Cant even power it off!

 

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‎05-07-2020 01:42 PM

HP Recommended

I sorted mine out this morning with help of HP Support. Couldnt power off & BIOS update stuck. So contrary to the message, I took the AC power cord out and let the battery die. Then I was guided to press Windows key & letter C together for 5/10 seconds. Then Windows key and letter C for same time. Then release. Then press power button to turn on. This worked for me. System reverted to as it was with no issues. Hope this works for you. 

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‎05-08-2020 04:55 AM

HP Recommended

Just noticed typo. This should  have readWindows  and letter B then  windows and letter C. 

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‎05-08-2020 01:40 PM

HP Recommended

I disconnected the battery and AC power, Than reconnected and recoverd the BIOS. Took a while but now everythong is working.

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‎05-14-2020 01:47 PM

HP Recommended

my laptop has built in battery how do i remove the ac power and disconnect the battery? 

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‎05-14-2020 02:02 PM

HP Recommended

My laptop had a fixed battery so couldn't remove it. Just take the power cord out and the battery will go flat. Then do the windows and B then windows and C pressure for 10 seconds each. Then plug power back in. This worked for me. Good luck.  

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‎05-26-2020 08:28 PM

HP Recommended

It didn't work. Thanks though

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