HP BLUE SCREEN

[ISMAIEL1]

Hi hp,

I am getting blue screen of death with stop code: DRIVER IRQL_NOT_LESS_OR_EQUAL and with what failed: rtf64x64.sys, in my laptop which is under warranty. when my laptop under sleep or restart , I am facing prolblem from this when I am in work. I hope you resolve and find solution for me to fix this problem.SHOWING BSOD everytime when in sleep or restart

[ub6424]

Hello @ISMAIEL1 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )