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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 11

Hi hp,

I am getting blue screen of death with stop code: DRIVER IRQL_NOT_LESS_OR_EQUAL and with what failed: rtf64x64.sys, in my laptop which is under warranty. when my laptop under sleep or restart , I am facing prolblem from this when I am in work. I hope you resolve and find solution for me to fix this problem.SHOWING BSOD everytime when in sleep or restartSHOWING BSOD everytime when in sleep or restart

1 REPLY 1
HP Recommended

Hello @ISMAIEL1 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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