HP Battery Alert – Primary (Internal) Battery (601)

[Sakshi46460]

My HP laptop is not turning on. It was showing ‘HP Battery Alert – Primary (Internal) Battery (601)’, so I suspected a battery issue. I replaced the battery with a new compatible one. After changing the battery, the laptop still does not turn on properly.

When I press the power button, the fan starts running and the charging LED light is on, but the screen stays black. 

Overall, the laptop still does not boot or show display even after replacing the battery. I need help to identify if this is a battery issue, RAM issue, or motherboard problem.

[Pallipurath]

Hi @Sakshi46460 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:  

 https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Fix-HP-601-or-60X-Battery-Error-Step-by-Step-...  

We're looking forward to helping you get back up and running!  

  

Best regards, 

[Sakshi46460]

Edited

 

[Jerry_57]

Thank you for sharing the details.

We request that you perform the UEFI test on battery and share the test result with us:

For a full step-by-step breakdown:
 

1. Power Off: Unplug your power adapter and turn off your HP laptop completely.
    
2. Launch UEFI: Turn the computer back on and immediately tap the Esc key repeatedly until the Startup Menu appears.
    
3. Open Diagnostics: Press F2 to enter the HP PC Hardware Diagnostics UEFI menu.
    
4. Locate Battery Test: From the main menu, click Component Tests, select Power, and then click Battery.
    
5. Run the Test: Click Run once. The test takes about two minutes. Once finished, the screen will display the status of your battery along with a failure ID if any issues are detected.
   
   
   Kindly share the test result with us so that we can help you further.