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‎01-21-2019 09:37 AM

HP Recommended

So How I'm following your steps leads me to the ISO and it is saved in the computer. I go on to get the tool and it runs and there is just the repair tool. Is this what I need because when I use it nothing is listed.  When I go to the files there is just the download and the ISO there. There are no pop ups that help me to find it like you said there might be. Any ideas? Thank you for the help.

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‎01-21-2019 11:53 PM - edited ‎01-22-2019 12:08 AM

HP Recommended

As I stated several times- it sounds like you are running the shortcut to "Uninstall Windows 7 USB DVD Tool. The actual program when opened from the correct shortcut does not have a Repair function.

When you installed the Win 7 Tool it should have put two shortcuts in your Start Menu-and possbily one shortcut on the desktop screen.

I  have these 2 in Start, Programs>

1- "Uninstall Windows 7 USB DVD Download Tool" (wrong shortcut to run program)

 2-"Windows 7 USB DVD Download Tool" (correct shortcut to run program)

I also have an icon on desktop>

1-"Windows 7 USB DVD Download Tool" (also correct shortcut to run)

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‎01-22-2019 04:39 PM

HP Recommended

I think the link is incorrect or there is an issue with the link because when I followed it there is not the needed pop up or anything on the desktop. The Windows 7 USB DVD Download Tool (the title of the thing I am clicking on) is not leading me to the correct pop ups on this computer. Thanks for the suggestions I don't know if there is a problem with the link or an issue with my computer.

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‎01-23-2019 01:28 AM - edited ‎01-23-2019 01:29 AM

HP Recommended

Try Rufus and the guide here. Rufus is a stand alone program and does not require installing-  simply download and save it, then click to run.

https://www.lifewire.com/how-to-burn-an-iso-file-to-a-usb-drive-2619270

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‎01-24-2019 04:29 PM

HP Recommended

this program looks like it is working but when I get to the step 7 I cannot find the file. Am I looking for the download tool?  I have it in the downloads section and when Rufus prompts me to find it in the downloads section the file is not there. Maybe there is a problem with the download tool? Thanks for the advice!

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‎01-25-2019 01:17 AM

HP Recommended

It is asking for the Windows ISO file that you downloaded from Microsoft.

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‎01-25-2019 04:25 PM

HP Recommended

 

That's exactly what I thought. But when it leads me to find the file it is not there. Is there ajn issue with the microsoft download? Thanks for comment!

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‎01-25-2019 08:50 PM

HP Recommended

Originally you said you downloaded the ISO to an SD card. Is the ISO still on it or did you move it to a folder on the computer?Have you checked to be sure the Windows 8 ISO is in either location?

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‎01-28-2019 04:47 PM

HP Recommended

 

I have looked for both in the computer and the thing I am using to transport it and it is not there. Thanks for the help.

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‎01-28-2019 11:32 PM

HP Recommended

Download it again and save it in the download folder of the computer you are using. Select the first option in the list:

https://www.microsoft.com/en-us/software-download/windows8

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