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‎12-21-2020 03:22 PM - edited ‎12-21-2020 03:23 PM

HP Recommended
Product: HP Stream Laptop 5LH92UA#ABA

I bought this laptop this year around March. It hasn’t been used an was just sitting on my desk. Today I decided I needed to use it and when I turned it on it was taken over by updates and then blue screen. I can’t anything or even get to the home screen without a blue screen popping up. It’s gone through the codes over n over an I’ve tried to select reset everything and it goes blue.

1 REPLY 1

‎12-31-2020 01:04 PM

HP Recommended

@Sam-Rod-1995

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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