cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
green1322
Level 2
15 9 0 0
Message 1 of 6
216
Flag Post

HP CLOUD RECOVER TOOL

HP Recommended
HP PAVILION POWER -15T LAPTOP
Microsoft Windows 10 (64-bit)

I bought this system recovery usb several years ago from HP. So when I need it I have it. It was quite expensive to me over 50 dollars.  I have tried it multiple times and does not work. When my laptop started acting up I checked on all the latest drivers I could find with the latest BIOS.   Well guess what after reading about others with the same problem. I found out updating the BIOS WAS A BIG NO NO NO.  I wish I has my money back now. I checked the instructions and saw nothing that says leave your bios alone.  My question in my reading is can I download the HP CLOUD RECOVER TOOL TO GET AROUND THIS DILEMMA.  I had to download the create windows 10 media installation tool to get my laptop back just to work. If I download the hp cloud will I still have a bios problem in getting it to work.   

5 REPLIES 5
banhien
Level 19
Level 19
96,750 65,463 12,535 21,600
Message 2 of 6
Flag Post
HP Recommended

@green1322 wrote:

.... If I download the hp cloud will I still have a bios problem in getting it to work.   


@green1322 

 

If due to BIOS problem, Recovery tool won't fix it. Why do you thing that is BIOS problem ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
green1322
Author
Level 2
15 9 0 0
Message 3 of 6
Flag Post
HP Recommended

I have purchased in the past the hp system recovery dvd or usb drives on line from hp without. problems..3 attempts nd per the instructions I never see this.       "Caution: To ensure successful system recover, you must remove the usb recovery media when the Recovery preparation is complete window appears on your system.  Well never saw that I just pulled the usb drive and then it tried to load the software.   After reading about other hp owners having the same problem one was close to my problem.  I did update my bios to the newest and other updates.  One member found out that updating the bios from Hp he says was the bios. update was why the usb drive will not work with your laptop now.  Before I found this I thought I had MBR problem. Just guessing mbr because I have no idea what to think at this time

Was this reply helpful? Yes No
green1322
Author
Level 2
15 9 0 0
Message 4 of 6
Flag Post
HP Recommended

Would a hp usb system recovery drive work more often if in the bios the legacy was enabled and the secure boot was disabled?

Was this reply helpful? Yes No
green1322
Author
Level 2
15 9 0 0
Message 5 of 6
Flag Post
HP Recommended

I tried the hp usb recovery tool today. In the bios I disabled the secure boot and enabled the legacy.  The first half hour everything looked real good because for the first time on the screen it says Recovery Preparation is Complete... Next follows instructions by removing the hp usb recovery drive. So for the next 2-3 hours everything for the set up was working fine. Until the very end and once again on the monitor it says it has failed.    

I  upload the log file to a usb drive. If any one knows how to read this I could use your help. thank you

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,527 26,963 3,118 6,747
Message 6 of 6
Flag Post
HP Recommended

@green1322 

Recent HP Win10 PCs come with Win10 preloaded in UEFI mode, not Legacy mode.  If you force a change to Legacy mode, Windows either will not complete the install or it will not boot.  You need to leave the mode set as it was originally.

 

Solutions for failing USB drives may have nothing at all to do with your laptop.  Since all I see you saying is that it was "acting up", that tells us nothing about the actual problems.  Doing a BIOS update is not a miracle cure that fixes everything and is generally to be avoided unless necessary.

 

From your description, you never saw the Recovery Complete situation -- probably due to your messing with the mode, forcing it to Legacy.  

 

You're mashing different problems and solutions together.  A Windows Restore, done either with HP media or with MS media, only restores Windows; it does nothing to the BIOS.  And in the same way, it can do nothing to correct a corrupted BIOS.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation