I bought this system recovery usb several years ago from HP. So when I need it I have it. It was quite expensive to me over 50 dollars. I have tried it multiple times and does not work. When my laptop started acting up I checked on all the latest drivers I could find with the latest BIOS. Well guess what after reading about others with the same problem. I found out updating the BIOS WAS A BIG NO NO NO. I wish I has my money back now. I checked the instructions and saw nothing that says leave your bios alone. My question in my reading is can I download the HP CLOUD RECOVER TOOL TO GET AROUND THIS DILEMMA. I had to download the create windows 10 media installation tool to get my laptop back just to work. If I download the hp cloud will I still have a bios problem in getting it to work.
I have purchased in the past the hp system recovery dvd or usb drives on line from hp without. problems..3 attempts nd per the instructions I never see this. "Caution: To ensure successful system recover, you must remove the usb recovery media when the Recovery preparation is complete window appears on your system. Well never saw that I just pulled the usb drive and then it tried to load the software. After reading about other hp owners having the same problem one was close to my problem. I did update my bios to the newest and other updates. One member found out that updating the bios from Hp he says was the bios. update was why the usb drive will not work with your laptop now. Before I found this I thought I had MBR problem. Just guessing mbr because I have no idea what to think at this time
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