HP COUD RECOVERY TOOL

[panasone]

Hello! I own an HP Spectre x360 14 ef0001nv and when I enter my product ID during the process for the creation of the HP recovery key in HP cloud recovery tool, I get a message: Product ID is invalid. 

Anyone faced this issue? Any suggestions or solution(s)?

Thanks

Panos D. / Athens-Greece

[Paul_Tikkanen · Accepted solution]

Hi:

This is the product number I have for your notebook, and it indicates that your notebook is not supported.

6K5G2EA#AB7

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

It could be that HP still hasn't uploaded the recovery image for your PC to their database since it is so new.

I had to wait a couple of months after I bought mine before the cloud recovery tool recognized my notebook's product number.

If your notebook has 3 different characters than what I posted to the right the # sign, use those instead and see if it works.

[panasone]

Thank you so much for your prompt and precise reply to my message.

I'll be waiting HP to include my wonderful machine in the supported devices list.

[Paul_Tikkanen]

You're very welcome.