• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-01-2024 12:14 PM

HP Recommended
Product: Chromebook 11A G8 EE
Operating System: Chrome OS

This has happened on multiple Chromebooks (HP Chromebook 11A G8 EE) recently at my School District. Chrome OS is missing or damaged. Tried powerwashing the devices a few times with USB stick (Chromebook Recover Utility, downloaded latest version). I keep getting the "An unexpected error has occurred" after it runs through the "verifying the integrity of the recovery media". The same USB sticks have worked 90% of the time on all other Chromebooks that are the same model (HP Chromebook 11A G6 EE/ HP Chromebook 11A G8 EE). I have tried different USB sticks from other manufacturers and get the same error. Is there something else that I can try for recovery? Both USB ports are recognizing the recovery device. I have never had this issue with any other HP Chromebook models with the Intel CPU.  I am noticing a lot of issues with the AMD CPU Chromebooks like not powering on after being in Sleep Mode and now the unexpected error while trying to do a simple powerwash.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.