• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-14-2023 04:19 AM - edited ‎06-14-2023 04:22 AM

HP Recommended

Hi,

I have a problem with my HP Chromebook 11A G8 EE. It won't turn on. I've tried all methods to turn it on that I could find on the internet but it won't start. Chromebook is charging without a problem. Something is working, because when I use refresh and power buttons little light (at the side) blink everytime I push the buttons, but it won't start the chromebook. Whats more, chromebook is producing heat, becasue it's hot when I touch it from the bottom. It happens either when charging or only on the battery. This problem occured when I was trying to recover my Chrome OS, before I put pendrive with recovery OS. Chromebook shutted down and since then I can't turn it on. When it's pluged in to the wall the light is white or red (depending on the battery level, I guess) and still. When it's only on the battery the light is not on.

Please help, I've tried all methods that you recomend but the sceen is black and won't budge. 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.