HP Chromebook - 14-ca061dx smoking and now some keys not working

[SudoJedi]

Went to charge Chromebook at which then it began to smoke out the charging port. After which the keyboard begins to malfunction and keys a,s,f,g and enter,l,k,j in addition to a few others stopped working. I've hard set it, whitewashed it and still nothing. I'm no longer covered by warranty so HP refuses to fix and make right. This was more than a warranty issue and not even should've been a problem. Any good and righteous company would've fixed it no questions asked we especially since something like this could've ended in someone hurt or dead. Lawsuit all day and one thing is for sure HP has lost a long time customer (not including all the other customers who have this same issue). What a shame and HP should feel ashamed to sell anything and I wouldn't trust them enough to buy a newspaper from.

[A_Gayathri]

Hi @SudoJedi,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebook - 14-ca061dx smoking and now some keys not working. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!